Shipping policy

1. Service Area

TheLuxFlora provides delivery services exclusively within South Florida. Nationwide or international shipping is not available.

All deliveries are completed through a third-party courier service.

 

2. Delivery Schedule

Deliveries are available seven (7) days per week.

Customers may select a preferred delivery date at the time of checkout. Delivery times are estimates and are not guaranteed.

Standard delivery hours are between 9:00 am and 7:00 pm.


3. Same-Day Delivery

Same-day delivery is available, subject to product availability, courier capacity, and order cutoff times.

TheLuxFlora reserves the right to decline same-day delivery requests at its discretion.


4. Recipient Availability

If the recipient is not available at the delivery location, the courier may:

  • Leave the order in a safe location;
  • Leave the order with a front desk, concierge, or neighbor;
  • Attempt redelivery, subject to additional fees.

TheLuxFlora shall not be responsible for the condition of the arrangement after delivery has been completed.


5. Incorrect Delivery Information

Customers are solely responsible for providing accurate and complete delivery details.

Additional fees may apply for:

  • Address corrections
  • Re-delivery attempts
  • Extended wait times